Is an AI-Centric Strategy REALLY the Best Option In Enterprise Communications?

CX Today's Charlie Mitchell introduces a discussion about whether an AI-centric strategy is REALLY the best option in enterprise communications?For this discussion, he's joined by two industry experts:Dominic McDonald, CEO of ULAPDom Black, Growth Director & Principal Analyst at CavellDuring the video, the enterprise communications experts discuss:The trend of tech vendors using the term "AI" in their product descriptions reducing their customers' "purchase intentions"Why brands may wish to take a non-AI-centric approach to enterprise communicationsThe verticals in which this conversation is most prevalentWhat is ULAP doing to support businesses taking a non-AI-centric approach?