Is customer service in retail a lost art?

It's all eyes on retail this morning with the opening of the Mecca superstore but was does good retail customer service actually look like? In this edition of The Conversation Hour explore what role those working behind the counter play in retail success.Also in this edition the legacy of Carrie Bradshaw, a behind the scenes look at one of Melbourne's most curios museums, plus we take you to the Australian Alpaca National Show.