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Is efficiency turning your customers away? episode artwork

EPISODE · Sep 12, 2023 · 11 MIN

Is efficiency turning your customers away?

from Business Essentials · host SoundCartel

Automation and systemisation might work at the supply chain level or in fast-food production, but be careful about being too efficient with your communications, you don’t want to ruin the customer experience. That’s according to sales guru, Sue Barrett, CEO of Barrett Consulting Group. She outlines the three C’s of customer experience: clarity, consistency and communication. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

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Is efficiency turning your customers away?

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How long is this episode of Business Essentials?

This episode is 11 minutes long.

When was this Business Essentials episode published?

This episode was published on September 12, 2023.

What is this episode about?

Automation and systemisation might work at the supply chain level or in fast-food production, but be careful about being too efficient with your communications, you don’t want to ruin the customer experience. That’s according to sales guru, Sue...

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