"Is it time for an LMS revolution?" with Ashley DeKerlegand, Director of Customer Education @ Quickbase

Summary Do you like your LMS? In this episode of SaaS Therapy, Ashley DeKerlegand from Quickbase discusses the limitations of traditional learning and development (L&D) approaches in the SaaS industry. She highlights the challenges of using the ADDIE model and SCORM in a rapidly changing SaaS environment. Ashley emphasizes the importance of customer feedback and collaboration between L&D and customer success teams. She suggests using surveys to gather actionable insights and focusing on the customer's journey and desired outcomes. Ashley also recommends two books, 'Action Mapping' by Cathy Moore and 'Design Thinking for Training and Development' by Sharon Bowler, for those looking to improve their L&D practices in the SaaS industry. Takeaways Traditional L&D approaches, such as the ADDIE model and SCORM, are not effective in the fast-paced SaaS industry. Collaboration between L&D and customer success teams is crucial for understanding customer needs and delivering effective training. Surveys with open-ended questions can provide valuable insights into customer satisfaction and areas for improvement. Transparency and data sharing with customers can build trust and improve the learning experience. Focusing on the customer's perspective and desired outcomes is key to successful training in the SaaS industry. Resources ⁠⁠⁠Connect with Casey⁠⁠⁠ ⁠⁠⁠Connect with Todd⁠⁠⁠ ⁠⁠⁠Visit the show page⁠⁠⁠ ⁠⁠⁠Get to know BrainStorm⁠⁠ Credits Show direction: ⁠⁠Debra Wilson⁠⁠ Show design: ⁠⁠⁠Kensie Smith⁠