Is it worth complaining about flight delays?

We've all been delayed at the airport at some point, or know someone who has – but still, to learn that 55 per cent of Aussie travellers in a recent government survey were hit by a flight delay or disruption between August 2024 and 2025 puts the whole issue in sharp relief. And yet, perhaps more surprising is how few of them have complained – not because of how happy they were with the service, but because they didn't think their complaints would go anywhere. That might be set to change with new government regulations and an independent ombudsman … but is it too little, too late for our trust in the airline industry? On this week's Australian Aviation Podcast, Jake and David swap war stories of flight delays and examine just how satisfied Australians are with our airlines and airports. Plus, amid scandals and stoushes galore, could Western Sydney Airport's metro line end up delayed until 2028?