Is mandatory training the solution to poor service, low fees and improving sentiment, for agents?

In today’s episode guests discuss a host of subjects, including mandatory licensing and ongoing training, to improve service standards alongside fees in estate agency. There is some debate over the recent Ipsos Veracity Index and whether the consumer genuinely cares about surveys of this nature. And of course, there are some Christmas jokes.     As always, funny stories are shared along with contributions from Sam Offley of Agents Together, and Chris Watkins make his regular appearance.    Ben is joined by Angi Cooney of C-Residential, Toby Martin of Reside Bath and Edward Taylor Fine & Country Marlborough, Devizes and Newbury