Is role playing a significant part of your customer service training? OMOQ #149

from SimpleBiz360™ Podcast · host Jeffrey Mason

Imagine a high school football team that never practices, and only shows up to the games. They would be a disaster. Now replace the football team with your customer service team. Why do we let customer service reps play the game, without practicing with them to ensure they are creating positive customer experience experiences? Role-playing is like practicing. It is essential for success. When will you start role-playing with your team?Support the show

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This episode was published on March 27, 2026.

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