EPISODE · Aug 6, 2015 · 2 MIN
Is the Customer Always Right?
from Baylor University Business Review · host CJ Jackson
Research indicates that an employee’s repeated exposure to violations of moral principle can have a large impact on their personal life. Witnessing customers returning clothing they’ve worn, or abusing assistance programs, for example, leave employees depleted of energy to perform well at work, as well as causing friction with co-workers and their family at home.
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