Is Your Client Experience Turning Toxic?

On this week’s episode of Taking Care of Business, Recruitment Director Kameron Hutchinson is joined by Cecilia Reinaldo, Chief Commercial Officer at Aldar Developments. Together, they dive into the power of personal branding in real estate, how agents are falling short when it comes to delivering a standout customer experience, and why accountability is a non-negotiable for long-term success.Whether you're a new agent breaking into the Dubai market or an experienced professional looking to sharpen your edge, this episode is packed with insights you won't want to miss.00:00 Introduction and Guest Welcome00:19 Getting into Real Estate in Dubai01:11 Finding Passion in Sales01:28 Keys to Success in Sales04:30 Handling Pressure and Rejection06:42 The Importance of Process and Structure10:04 New Agents in Dubai's Real Estate Market13:50 Personal Branding and Social Media18:32 Challenges and Success as a Woman in Business23:04 Customer Experience and Final Thoughts Hosted on Acast. See acast.com/privacy for more information.