Is Your Contact Center Recession Proof?

CX Today's Charlie Mitchell hosts Kurt Dahlstrand, Director of Technical Sales & Services at Hammer, and Jim Cantwell, Vice President of Sales Engineering at Hammer.After intros, we discuss how contact centers can prepare for the looming recession, sharing best practices such as:Have a plan!Identify areas where you can increase operating efficienciesIsolate gaps in your customer journey – and fix them!Make a business case for technology investments – and that includes the cloudUse testing to speed up improvement projectsMake sure your disaster recovery and business continuity plan is watertight