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Is your Data Ready for GenAI-driven Customer Service?

EPISODE · Apr 23, 2025 · 6 MIN

Is your Data Ready for GenAI-driven Customer Service?

from The Ravit Show · host Ravit Jain

Is your data ready for GenAI-driven customer service? At Gartner Data & Analytics Summit in Orlando, I spoke with Iris Zarecki, Product Marketing Director at K2view, about how GenAI is transforming customer service and what it takes to make these projects successful.We discussed why customer service is one of the biggest use cases for GenAI, the critical role of data in ensuring AI delivers real value, and the key infrastructure requirements businesses need to move from pilot to production.#data #ai #gartnerorlando2025 #theravitshow

Episode metadata supplied by the publisher feed · Published Apr 23, 2025

What this episode covers

Is your data ready for GenAI-driven customer service? At Gartner Data & Analytics Summit in Orlando, I spoke with Iris Zarecki, Product Marketing Director at K2view, about how GenAI is transforming customer service and what it takes to make these projects successful.We discussed why customer service is one of the biggest use cases for GenAI, the critical role of data in ensuring AI delivers real value, and the key infrastructure requirements businesses need to move from pilot to production.#data #ai #gartnerorlando2025 #theravitshow

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This episode was published on April 23, 2025.

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Is your data ready for GenAI-driven customer service? At Gartner Data & Analytics Summit in Orlando, I spoke with Iris Zarecki, Product Marketing Director at K2view, about how GenAI is transforming customer service and what it takes to make these...

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