Is Your Staff Burning Out? Hiring Virtual Assistants Is The Solution | Rebecca Herring

Have you noticed the staff at your dental practice a bit tired and unmotivated? Are they working to the point of burnout?  This is an extremely relatable scenario in the healthcare space, but there's a solution that's rising in popularity, and it can transform your practice — virtual assistants. In this episode, I sit down with Rebecca Herring, a seasoned dental coach from Transformational Dental Coaching. She's here to share how offshore virtual assistants (VAs) can be the modern dental practice's secret weapon when it comes to improving the patient experience, reducing stress for your team, and minimizing overhead. We also chat about: The importance of ongoing training for your front desk team The critical role SOPs play in effective training Strategies for smart revenue cycle management And much more. Ready to make things run more smoothly at your practice and make room for your in-office staff to focus on providing a high-quality, white-glove service to patients? Then, this episode is for you! Tune in.  — Key Takeaways: Introduction (00:00) Meet Rebecca & her approach to dental coaching (02:06) The benefits of using virtual assistants (06:43) The disadvantages of hiring VAs (16:58) Importance of SOPs in ensuring consistency & efficiency (19:52) Effective strategies for revenue cycle management (23:09) Credit card payment fees: who absorbs that cost? (28:11) Lightning round Q&A with Rebecca & how to connect (31:27) — Book a Free Strategy Call with Rebecca at Transformational Dental Coaching:  LinkedIn Facebook Instagram Email — Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here. Use code RAVING to save $100 on registration. —     Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!