Is Your UCaaS Vendor Lying About AI?

Think your UCaaS platform is using real AI? If your customer is still hearing "Press 1 for Sales, Press 2 for Support" — that’s not intelligence. That’s a script with a buzzword mask. In this episode of CX Without the BS, we’re breaking down the #1 red flag that tells you your vendor might be full of it. UCaaS buyers are getting hammered with “AI-powered” everything… but when you scratch the surface, it’s usually just old-school phone menus repackaged with fancier language. And your customers? They’re the ones getting stuck, frustrated, and lost in the shuffle. We’re not here to dunk on AI — we’re here to show you what actually works. If you’re a technology advisor helping small and mid-sized businesses, this video gives you the language, insight, and proof to help your clients avoid getting scammed by AI theater. The goal isn’t to sound smart — it’s to build systems that are. And at Level365, that’s the whole play: real routing, real results, no babysitting, and no BS. Watch now and see how to spot fake AI before your customers get burned.