EPISODE · Nov 14, 2020 · 19 MIN
IT-Hotline - Fluch oder Segen?
from MSP-Servicefabrik · host Robert Sieber
Wer gibt schon gern ein Ticket auf, wenn er den nette Kollegen aus der IT doch gleich direkt anrufen kann. Das ist ein großes Plus bei der Zufriedenheit der Nutzer. Gleichzeitig ein dickes Minus für die IT-Abteilung selbst. Warum ist das so und was kannst Du tun, damit die Nutzer das Self-Service-Portal bevorzugen?
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