ITIL 5: Evolution, Not Reinvention

Today, I want to talk about something that’s creating a lot of noise in our industry right now: ITIL 5.If you follow LinkedIn or industry blogs, you’d almost think service management has just been reinvented. New era. New framework. AI-first. Digital-native. But let’s slow down for a moment.Because the real question isn’t “Is ITIL 5 new?” The real question is: What actually changes for organizations that need to deliver services—today?That’s what we’ll unpack.