It's All Your Fault with Megan Hunter - Part 2 | Ep 018

Dealing with high-conflict individuals is part and parcel of the legal world. Having the skills to deal with them effectively without escalating the conflict can be invaluable. Practice is the best way to get experience managing conversations with high-conflict people. But how do you get that practice when your brain's response moves into fight or flight? Getting the proper training is where it all begins. In this episode of Great Practice, Great Life, Megan Hunter, co-founder of the High Conflict Institute, returns to her conversation with Steve on dealing with high-conflict people in your life. As a conflict expert, she coaches and speaks about de-escalating conflict. You'll hear Megan's three strategies to handle conflict, her personal experience with a high-conflict attorney, and some acronyms to remember to help you stay on track in an emotional moment. She also explains why setting limits with high-conflict individuals is crucial to managing disagreements. In this episode, you will hear: Why dealing with high-conflict people requires having a lot of structure, policies, and clear expectations Megan Hunter's personal experience with a high-conflict person and how she dealt with it How to use an EAR statement (Empathy, Attention, and Respect) in a moment of conflict Why the interaction with a high-conflict person has to be about them at that moment What to understand about high-conflict individuals to have more empathy for them What a BIFF (brief, informative, friendly, and firm) statement is and how to use it when dealing with high-conflict people in writing The importance of setting limits with high-conflict individuals Subscribe & Review Never miss an episode. Subscribe on Apple Podcasts, Spotify, or YouTube. ⭐Like what you hear? A quick review helps more people find the show.⭐ If there's a topic you would like us to cover on an upcoming episode, please email us at [email protected]. Supporting Resources: 017: It's All Your Fault with Megan Hunter - Part 1  https://atticusadvantage.com/podcast/its-all-your-fault-with-megan-hunter-part-1/  ​​https://www.highconflictinstitute.com/ https://www.highconflictinstitute.com/podcast Curious about growing your own practice without burning out? Contact Atticus to see whether our law firm coaching can help you strengthen attorney success, refine your law firm business strategy, and build a practice that actually supports your life. This podcast for lawyers is part of our broader legal podcast library, offering practical insights on how to grow a law firm through stronger law firm leadership, law firm pricing and management, smarter marketing, intentional hiring, efficient operations, healthy law firm culture, and sustainable profitability, all while addressing law firm burnout and the realities of modern practice. You can also sign up for our newsletter to get practical insights on how to grow a law firm: from law firm leadership and management to marketing, hiring, operations, culture, and profitability, so you can build a Great Practice and a Great Life.