It's Embert - Season 4, Episode 56 – “If You’re Gonna Give Me a Robot, Make It Fear Me”

Due to a coding problem with Alexa, you are hearing this description instead of the actual episode of It's Embert! While they try to figure this out, if they ever do, please look for It's Embert on Spotify where you can listen to this and all other episodes. Thank you for your patience while some engineer that put a colon where a bracket should be figures out what they did wrong at Alexa HQ.Today, Embert goes to war with the rise of online customer service—a battlefield littered with chatbots, hold music, and “agents” named Steve who clearly aren't.This rage-filled rant covers:The absolute joke that is “live chat”Voice menus that require a PhD to navigateWhy he’ll take a rude human over a friendly AI any dayThe hold music trauma that still haunts himAnd the future he wants: robots that fear us, not “empathize”If you’ve screamed “REPRESENTATIVE!” into your phone like a lunatic, this one’s for you.New episodes drop regularly, or whenever Embert finally gets disconnected in peace.