EPISODE · May 16, 2016 · 5 MIN

J.C. Penney's CEO on Listening to Front-Line Employees

from Lean Blog Audio: Practical Lean Thinking, Psychological Safety, and Continuous Improvement · host Mark Graban

After the previous CEO of JC Penney, Ron Johnson, was fired (see my post "Lack of PDSA made JCP CEO SOL?"), it seems that new CEO Marvin Ellison might be taking a different approach.See this article from FORTUNE: "The CEO Who's Reinventing J.C. Penney."

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J.C. Penney's CEO on Listening to Front-Line Employees

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