J.D. Power Tech Support Podcast -- EP 2 -- Industry Trends

During this episode, our team of J.D. Power Customer Service Advisory experts explore technology support trends they’re seeing in 2022, how those are impacting organizations, and what we see top performers doing. Listen in to the conversation now. This podcast features a discussion with: -- Michael Vermillion, Vice President and General Manager of J.D. Power Travel & Hospitality Intelligence. -- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power -- Mike Noeth, Evaluator, Customer Service, Technical Support, Field Service, J.D. Power -- Greg Dickerson, Call and Contact Center Consultant, J.D. Power