J.D. Power Utility Podcast, Episode 4 - July 2019

from Travel & Hospitality Intelligence · host J.D. Power

J.D. Power's Utilities practice recaps findings from the recently published 2019 Electric Utility Residential Customer Satisfaction Study, discussing topics such as: - Operational asset management influencing customer satisfaction - Utilities leveraging analytics to look after risky assets to improve safety and reliability - Voice of the customer on maintaining utility infrastructure - Industry use of chat for engagement in customer care

Episode metadata supplied by the publisher feed · Published Jul 11, 2019

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J.D. Power Utility Podcast, Episode 4 - July 2019

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