J.D. Power Work-At-Home Podcast - Episode 6

from Travel & Hospitality Intelligence · host J.D. Power

Ted Nardin and Brian Kearney from 5th Talent join J.D. Power’s Michael Vermillion and Mark Miller to discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this podcast include: -- Meaningful Work: the “magic metric” -- Key findings from Work-At-Home study -- Work-At-Home fatigue -- Recommendations for isolating and addressing frustrations

Episode metadata supplied by the publisher feed · Published Nov 16, 2020

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J.D. Power Work-At-Home Podcast - Episode 6

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This episode was published on November 16, 2020.

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