EPISODE · May 24, 2018 · 19 MIN
J.D. Power’s Andrew Heath Describes the State of CX in the Water Utility Industry
from Travel & Hospitality Intelligence · host J.D. Power
The water utility industry has an opportunity to engage more effectively with their customers by using digital channels of communication that enable self-service and establish more intimate relationships with rate-payers, says Andrew Heath, senior director for the utility practice at J.D. Power.
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J.D. Power’s Andrew Heath Describes the State of CX in the Water Utility Industry
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