Jack Gance: Building a Billion-Dollar Pharmacy Empire

From one store to a billion-dollar pharmacy empire—Jack Gance, co-founder of Chemist Warehouse, reveals the strategy behind Australia’s most disruptive retail success story. In this episode, Jack shares how Chemist Warehouse scaled rapidly by focusing on what customers really want—low prices, wide product ranges, and unexpected value—while forging powerful, win-win relationships with suppliers and partners. He also opens up about stepping back from day-to-day operations to focus on big-picture strategy, including international expansion, major mergers, and long-term vision. If you’ve ever shopped at Chemist Warehouse, this conversation will change how you see the brand—and the business brains behind it. Watch the full episode on Youtube.