Jak měřit NPS správně: Tipy z praxe od Ondřeje Sedláčka (SatisMeter)

from Cinkátko · host Miton Cinkátko

Měříte si NPS? A kolik vám to vyšlo? NPS je metrika, kterou všichni znají, a číslo, které je zábava si porovnávat. I když samo o sobě přílišnou vypovídací hodnotu nemá. Na praktické tipy, jak měřit a chápat NPS správně, jsem se ptala Ondřeje Sedláčka ze startupu SatisMeter.

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