Jake Clayton – Executive Director at Havenwood Academy

In this episode, Jake Clayton, Executive Director at Havenwood Academy, takes us inside the daily realities of running a world-class behavioral healthcare program. Jake shares how he balances guest satisfaction, employee engagement, and program growth while making tough strategic decisions that prioritize mission over short-term efficiency.From navigating personnel challenges to overhauling training systems, Jake explains the uncomfortable truths he’s faced as a leader and how those lessons shape a culture of excellence. He also reveals the key indicators he monitors to ensure Havenwood remains a top destination for both clients and talented professionals.Whether you’re a leader in healthcare, education, or any mission-driven organization, Jake’s insights on leadership, culture, and sustainable growth are both practical and inspiring.