Jame Benham, CEO of JKB and Terra: AI, Core Systems, and the Insurance Workforce Crisis

What happens when AI doesn’t just support insurance workflows—but replaces them?In Episode 150 of InsurTechTalk, James Benham breaks down what’s really happening inside insurance companies right now:Why ~30% of the workforce is stuck in manual clerical workThe growing shortage of underwriters and adjustersHow AI is reshaping core systems, workflows, and decision-makingWhy most “AI adoption” today is risky, untested, and non-compliantAnd what it actually takes to build a modern, AI-native insurance stackFrom rebuilding policy and claims systems to embedding AI directly into workflows, this conversation goes beyond hype—and into execution.If you want to understand where insurance is really headed, start here.