James B. Clarke on how The Master Innholders is helping hoteliers ‘distil excellence’

In this episode we speak to James B. Clarke, General Manager of the Park Plaza Westminster Bridge and chair of The Master Innholders. James spoke about the Master Innholders' latest conference and what its theme of ‘Distilling Excellence’ means for hoteliers in practice, the key drivers behind his site’s ongoing success, how the Master Innholders encourages connection and conversation within the industry, and the key to empowering your frontline staff through communication. This episode is sponsored by Rezcontrol. Running a hotel is complex — but your property management system shouldn't be. Rezcontrol is the next-generation, cloud-native PMS designed to put hoteliers in control. With powerful automation, fully integrated booking and payment systems, and real-time reporting, as well as legendary UK-based customer service, Rezcontrol frees up your team to do what they do best — delight your guests. Easy to use, fast to deploy, and endlessly scalable — Rezcontrol is the PMS you can trust. Visit rezcontrol.com today.