Jamie Bartlett

Jamie Bartlett finds out that internet trolls can be surprisingly human. The author of "The Dark Net", he says that demonising people behind shocking and hidden online subcultures may not be the best way to deal with them. Greater understanding of the complexity of their motivation could lead us to a more effective response. Without condoning their disturbing and unacceptable behaviour, he tells the stories of his surprising encounters with them. Producer: Sheila Cook.