Jamie Kerr | Soho House, HIX, Art'otel

There’s a moment in hospitality when you stop just running a room… and start seeing the whole operation.Today, we’re joined by someone who has lived both sides of that shift.Jamie Kerr began as a management trainee at Hilton in Glasgow — learning the discipline, the structure, the fundamentals.He worked the floor. He ran bars and restaurants.Then came Gordon Ramsay Group. Firmdale. HIX.At Soho House, he moved from Deputy General Manager to General Manager at Shoreditch House — where culture and standards are constantly on display.From there, the perspective widened.General Manager at MAMA Shelter. Senior Vice President at PPHE Hotel Group — operating across multiple properties, teams and pressures.And now, as Founder of Oranges & Lemons, he works from the outside — helping leaders sharpen standards, culture and clarity.Jamie has seen hospitality from the inside out. From service on the floor… to strategy at the top.Jamie, welcome to NO RESERVATION.