Jamie Pizzorno on The Human Side of Transformation

What if transformation wasn’t about technology at all - but about people?In this episode of Ox Talks, I sit down with Jamie Pizzorno, former Chief Product Owner and Head of Cyber Security Change at Standard Chartered, and Executive Director at Goldman Sachs. Across nearly two decades in global finance, Jamie has led large-scale organisational transformation – from embedding AI and machine learning into risk controls to managing multi-million-pound cyber security portfolios.But Jamie’s perspective goes far beyond systems and processes – he sees transformation as a deeply human journey.During this episode we explore what transformation really means, how to bridge the gap between technical teams and senior executives, and why empathy, trust, and communication are the true drivers of lasting change. Jamie also shares the frameworks that have shaped his career – including Kaizen and ADKAR – while emphasising simplicity, clarity, and stakeholder engagement. What You’ll Learn- Human-Centred Change: Why successful transformations begin with empathy, trust, and psychological safety.- Frameworks that Work: How Kaizen and ADKAR can simplify complex change into actionable steps.- Leadership Skills: The power of communication, storytelling, and stakeholder engagement as transformation superpowers.Jamie’s journey is a reminder that meaningful change isn’t just about systems - it’s about people, resilience, and leaving organisations better than you found them.OxTalks is produced by Urban Podcasts.