Jan Young of JanYoungCX and The Success League | Episode 006

You've likely seen Jan Young in various Customer Success communities such as the CS Office Hours and Rev Room. Most recently, she has launched JanYoungCX, providing courses, coaching & consulting in customer led growth. Her contributions to the CS community are numerous and always valuable, which is why I was so delighted to have her on the show!In our conversation, we discuss (among other things) using tools to drive internal efficiencies, personalized content, generative AI and going beyond prompting, preparing for a tool's implementation, etc. Enjoy! I sure did.Jan's LinkedIn: https://www.linkedin.com/in/jan-young-cx/JanYoungCX: https://janyoungcx.comCS Office Hours: https://lu.ma/successhour Resources Mentioned in this Episode:Tools worth checking out:Fathom: https://fathom.video/UpdateAI: https://update.aiStaircase: https://staircase.aiInvolve: https://www.involve.ai/Imersa: https://www.immersa.ai/Hook: https://hook.co/RevOS: https://www.revos.ai/Intelligage: https://completecsm.ai/intelligage-home/Digital CS Kudos!Awards for Digital CSEverafter: https://www.everafter.ai/blog/most-creative-customer-success-leaders-2023Customer Success Excellence Awards: https://www.customersuccessexcellence.com/ If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com