Janett Egber

In this episode, we sit down with Janett Egber, Lead of CX Capability at Medibank. Originally from outside Australia, Janeet now calls Australia home with her family, and shares insights on her journey and career.We dive into the intersection of Employee Experience (EX) and Customer Experience (CX), exploring whether leaders in these fields should be planting seeds of ideas rather than handing out “how-to” manuals. Janett discusses the concept of democratising ideas—how people may move on, but the core concept or project can continue to thrive long after.Reflecting on her own experiences, Janeet talks about the challenge of stepping back and viewing the bigger picture. She shares moments when her enthusiasm led her to become too involved in opportunities, making it difficult to take a backseat when needed.This episode is a thoughtful conversation on leadership, the balance of involvement, and how to move forward with a broader perspective. Hosted on Acast. See acast.com/privacy for more information.