Japan Post Apologizes After Delivery Contractor Writes Discriminatory Note to Hearing Impaired Customer

Japan Post announced that a contractor employee at the Nagasaki Central Post Office was dismissed after writing a discriminatory remark on a delivery notice left for an elderly customer with hearing difficulties. The incident occurred on July 29 and came to light two days later when the customer reported it. Japan Post staff visited the customer to apologize directly. The company stated there was no prior trouble between the two and pledged to strengthen human rights awareness to prevent a recurrence. Episode notes: ‘Japan Post Apologizes After Delivery Contractor Writes Discriminatory Note to Hearing Impaired Customer’: https://barrierfreejapan.com/2025/08/31/japan-post-apologizes-after-delivery-contractor-writes-discriminatory-note-to-customer/