Jay Hodge: The Ripple Effect of Company Culture

Today Jay Hodge shares the power of understanding the culture of your team and your customers. Listen in as Deborah and Jay discuss humility, learning from past experiences, and using culture as a way to meet your organization’s true potential. They also explore the customer experience and how company culture plays a role in creating loyal clients. Jay Hodge is the founder and President of Jay Hodge & Associates, a Lean Management Consulting firm consisting of an extensive network of Independent Experts specializing in multiple fields including Strategy Deployment, Lean Leadership Development, Clinical and Manufacturing Operations, Revenue Cycle Management, Kaizen/RIW and Problem Solving Events and the implementation of Lean Management Systems in organizations across multiple industries.  Jay is the host of The Thousand Year Legacy Podcast, author of The Lean Treasure Chest and is the creator of the Dynamic Elemental Engagement System® used to effectively drive cultural transformation within any organization.    You can learn more about Jay at: www.jhodgeassoc.com   Are you a CEO dealing with change? Part inspiration, part strategy, I’ve created this resource for CEO’s who leading their team through a rapid transition and looking for a resource and guide to help them stay confident, focused, and a mentor for others. You can download it here: https://mailchi.mp/coviellocm/the-ceos-compassSee omnystudio.com/listener for privacy information.