Jean-Marc PENELAUD - Directeur Expérience & Relation Client

L'IA va-t-elle tuer la relation client ou la sauver ?Pour y répondre, nous avons eu le plaisir de recevoir Jean-Marc Penelaud, un habitué du Lab ! Cet épisode est son second après sa venue en tant que directeur de la relation client au sein de la Redoute.Expert de la relation client en France (Free, La Redoute, Accenture), Jean-Marc nous a fait l’amitié d’un épisode spécial sur un thème très actuel: la force de la relation client à l’ère de l’Intelligence artificielle . Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

Episode metadata supplied by the publisher feed · Published Mar 4, 2026

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Jean-Marc PENELAUD - Directeur Expérience & Relation Client

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Dragnet Entertainment Radio The Dragnet radio show was a groundbreaking and influential police procedural drama that ran on NBC from 1949 to 1957. Here are some key things to know about it:Main Features:Focus: The show followed the cases of Sergeant Joe Friday and his partners, primarily in the Los Angeles Police Department. It depicted the real-life work of detectives, including the tedious investigation process, interviews, stakeouts, and occasional danger.Realism: Jack Webb, the show's creator and star, aimed for authenticity. Episodes were often based on real cases, with details changed to protect the innocent. The dialogue was direct and unvarnished, mimicking the way police officers actually spoke.Famous Intro: The show's opening sequence is iconic: the announcer's voice declaring "This is the city... Los Angeles... California..." followed by the signature "dun-dun-DUN" theme music.Impact:Pioneering Police Procedural: Dragnet is considered a pioneer of

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