Jeff Yeger - Customer Success, Self-Worth, Leadership and Management, Problems Solvers, and Learning from Failure

Jeff Yeger, VP Customer Success at Peerspot, teaches us all about his perspective on Customer Success. He takes us on a deep dive into the ideational hierarchy of CS and what he has learned from his failures and successes. Along the way he opens up about his struggles separating his sense of self worth from his work and how he sees himself moving between leadership and management. He also suggests a path for those seeking to get into hi-tech and provides advice that will significantly impact a person's perceived worth in an organization. And he explains some of the methodology his team uses to impact their relationship with customers.