Jeffrey Roe on Community Management, Overcoming Adversity, and Finding Fulfillment in Work

Katherine Martin-Fisher speaks with Jeffrey Roe about his career journey, New York roots, and the impact of 9/11. They discuss facing adversity in life and business, challenges in community management, and share success stories. Jeffrey highlights the value of storytelling and predicts the future of community management. They emphasize the need for authenticity, examine a case study of the Salesforce Trailblazers community, and discuss the transition from Salesforce Community Cloud to Experience Cloud. Jeffrey also covers identifying ideal clients, making a positive impact, entrepreneurial challenges, and finding purpose and fulfillment in work.