Jenee Tibshraeny: NZ Herald Wellington business editor on National deciding not to scrap regime designed to protect customers

The Government has decided against scrapping a new regime aimed at preventing banks, insurers and non-bank deposit takers from mistreating customers. This Code of Conduct was established following a 2018 Royal Commission exposing questionable behaviour by Australian banks. NZ Herald Wellington business editor Jenee Tibshraeny explains why institutions were surprised by this 'inevitable' announcement. LISTEN ABOVE  See omnystudio.com/listener for privacy information.