Jennifer Krippner - How to Create Compassionate Communities

In this episode, Marcus interviews Jennifer Krippner, the CXO of the Institute for Healthcare Excellence to learn:-How a premature birth led to a desire to give back to healthcare.-What docs, nurses and the rest of us can learn from the trainings Jennifer shares with physicians.-How being present is our first step towards compassion.Key topics:00:00 – Introductions00:50 – Marcus goes into a Jennifer Krippner’s background and asks how she got into healthcare.06:00 – Jennifer talks about some of the gaps in healthcare and how she got buy in from clinicians. 08:56 – Marcus asks about Relationship Centered Care. Jennifer talks about The Institute for Healthcare Excellence.14:50 – Jennifer is asked if there is a particular story of compassion she would like to share. The two talk about Jennifer’s story and being open to listen. 20:00 – The conversation turns to burnout and a team perspective of burnout. 24:32 – Marcus asks his rapid-fire questions. Jennifer wants people to remember to “have courage, and be kind.”27:40 – Thank you and conclusions!Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about The Institute for Healthcare Excellence: www.iheteam.comConnect with Jennifer on Twitter: @jkkrippnerConnect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Jennifer on LinkedIn: https://www.linkedin.com/in/jkrippnerLearn more about Marcus’ Books: https://marcusengel.com/store/Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcastMore About Jennifer KrippnerJennifer Krippner is a leading expert on patient experience and relationship centered care. Jennifer has more than 20 years of expertise in strategic planning, patient experience, physician development and employee/community engagement. She’s passionate about building connections and relationships. Prior to her lead role at The Institute for Healthcare Excellence, she was a director of physician development and guest/public relations at Maple Grove Hospital in Minnesota. While there, she led staff-driven patient experience advisory teams and developed projects that directly contributed to consistent top tier performance in key patient and staff satisfaction results. Jennifer is a fierce advocate for connecting things, concepts and people, seen and unseen, that positively move the patient experience forward. Jennifer stands apart for her personal commitment to helping hospitals and health systems build a culture of excellence that leads to the delivery of exceptional patient-centered care. She is dedicated to guiding a differentiated human experience that optimizes outcomes for patients, individualizing services to address unique needs, and helping to restore joy and purpose to caregivers. While Jennifer takes great pride in her work, her true north remains her family, friends and relationships she develops.Date: 3/27/2023Name of show: Compassion & Courage: Conversations in HealthcareEpisode title and number: Episode 95 – Jennifer Krippner - How to Create Compassionate Communities