Jerry Hatfield: President of Hatfield Edge

Join us as we talk with Jerry Hatfield, a 14-year veteran of the sewer equipment industry, about the critical need for specialized technician training. Jerry shares the story behind starting Hatfield Edge LLC and developing "factory trained mechanic schools" to combat inadequate tech support and maximize equipment repair efficiency.Key Discussion Points:The Problem: New equipment launches often faltered due to a lack of skilled technicians, leading to excessive diagnostic time.The Solution: Hatfield Edge focuses on structured training to quickly turn technicians into efficient mechanics.Training Philosophy: The core focus is explaining the 'why' behind equipment design, bridging the gap between engineering and the mechanic's needs. Safety measures, particularly concerning high pressures, are integrated throughout the curriculum.Navigating Bias: Training tackles common components across various manufacturers, minimizing brand bias among technicians.What Makes an Effective Trainer: The ideal internal trainer is sought from tech support or engineering—someone with deep knowledge, passion, a willingness for hands-on demonstration, and a commitment to continuous learning as equipment evolves.