Jersey Mikes tops the 2026 American Customer Satisfaction Index

Jersey Mike’s took the top spot in the 2026 American Customer Satisfaction Index for quick-service restaurants, knocking off Chick-fil-A, which previously held the top spot for 11 years. Michigan State Marketing Professor and Director of Research Emeritus at the American Customer Satisfaction Index, Forrest Morgeson, talks about it with L.A.'s Morning News.

Episode metadata supplied by the publisher feed · Published Jun 17, 2026

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Jersey Mikes tops the 2026 American Customer Satisfaction Index

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