Jessica Bilston (Positive HR) - supporting staff through tricky situations

Dirty Linen wraps up a week of talking about customer behaviour with Jessica Bilston. Jess runs a Melbourne HR consultancy which services many hospitality businesses, including her mum's cafe Bob's Your Uncle. We talk about supporting staff through tricky situations, including a post-lockdown upsurge in abuse. I also try to role play getting mad about a coffee served to me at the wrong temperature - let's just say my Oscar isn't on the way! https://www.instagram.com/positivehr_/ Follow Dirty Linen on Instagram https://www.instagram.com/deepintheweedspodcast/?hl=en Follow Dani https://www.instagram.com/danivalent Follow Deep In The Weeds on Instagram https://www.instagram.com/deepintheweedspodcast/?hl=en Follow Rob Locke (Executive Producer) https://www.instagram.com/foodwinedine/ Follow Huck (Executive Producer) https://www.instagram.com/huckstergram/