Jessica Osborn - The human element of business

KeywordsResilience - Volunteering - Perspective - Kindness - Customer Experience - Leadership In this episode of Resilience Unravelled Jessica Osborn, Vice President of Customer Success at GoCardless, shares her personal and professional experiences including her work with UK charities and her role as a mother. Jessica is an advocate for human-centric leadership and is dedicated to nurturing high-performance teams while fostering individual growth. She is also committed to revolutionising customer experiences worldwide and advocates for the symbiotic relationship between customer success and sustainable business growth. With a career spanning pivotal roles in global customer success management, Jessica has honed her expertise in aligning business success with compassionate leadership. In this podcast she discusses the importance of customer success, the concept of volunteering, and the benefits of community engagement. She also delves into the significance of resilience, perspective, and kindness in leadership, with a focus on the human element in business and the potential of cross-sector collaborations.Main topicsThe importance of perspective and how to achieve itUsing dissociation as a proactive tool, rather than a traumatic responseThe significance of a loving environment in overcoming adversityFinding ways to give back to the community while balancing commitments in the workplaceThe value of team building and community engagement.The importance of kindness and respect in leadership and team buildingThe need for directness and clear communicationAction points Find out more about Jessica at https://www.linkedin.com/in/jessicareserosborn/