Jim O’Connell & Francis Hyatt: Compassion, Continuity, and the Future of Homeless Healthcare

Dr. Jim O’Connell has spent nearly forty years building Boston Health Care for the Homeless Program, a best-of-class, consumer-led model that delivers medical care directly to shelters, soup kitchens, and the streets. His friend and board member Francis Hyatt, EVP & Chief Community Investments and Sustainability Officer at Liberty Mutual, offers the perspective of a 'stakeholder' leader committed to driving positive change in society.  Dr. O'Connell & Hyatt share lessons from their joint community-investment commitments, including caring for patients through AIDS, multidrug-resistant TB, and the COVID crisis. They discuss why trust and continuity remain the bedrock of partnerships between nonprofits and corporate entities and ways in which philanthropy, healthcare and community investment can responsibly support systems strained by social determinants that stretch back decades. This episode offers a window into the future and how we can work to strengthen the safety net and ensure an equitable, just and caring society.