Jinesh Patel, Founder and CEO, UptimeHealth

Sal's Investment Syndicates: Investment Syndicates 101 The dispersal of medical equipment by the move to outpatient medicine has presented a huge opportunity for repeat founder Jinesh Patel. His startup, UptimeHealth, provides outsourced monitoring of the complex compliance requirements of equipment located at the proliferating outpatient facilities. UptimeHealth is also creating a marketplace for service technicians to reduce response times and costs. Jinesh's affable manner and clear understanding of this promising market made this a delightful interview. Highlights include: Sal Daher's Intro Jinesh Patel's Bio + Shoutout to Betsy Scherer of Venture Lane Startup Hub What UptimeHealth Does and Why It's Important "So, we're finding healthcare facilities are not understanding the best way to manage compliance at, what we call a fragmented level." The Founding Story of UptimeHealth Having Managed Medical Equipment Gave Jinesh the Ability to See the Opportunity Presented by the Shift to Outpatient Care that Created a Need for Outsourced Management and Compliance Support Most Medical Devices Are Internet of Things-Enabled but that IoT Connection Is Off Due to Security Concerns UptimeHealth's First Product Is Basically a Digital Checklist of Equipment and Required Tasks Parallels Between UptimeHealth, HomeBinder and Squadle; The Binder-Replacement Business Connections Between UptimeHealth and Cohealo Comparison with Meenta "…we've created the industry's first marketplace for biomedical technicians to gain work and access to these outpatient healthcare facilities." "So, the uptime of your device has improved. The service response time has improved. The quality of customer service has improved." Why Jinesh Patel Came to Boston to Start UptimeHealth Sal Talks About His Syndicates – Tells About His Investment in FineTune Learning UptimeHealth's Go-to-Market Strategy – Land & Expand "…because we're the first people in this market doing exactly what we're doing it. There's no one who's paved a pathway to how to get this done. So, a lot of it is learning, trial balloon testing, A/B experimenting, whatever it looks like." "…, if we can predict who's going to need new equipment in the next year, we're now a sales engine for people selling medical equipment of the exact same category." Target Vision – How Jinesh Patel Fell into Entrepreneurship "So, if you're both shooting at the same piece of paper, we can tell you who shot which bullet hole." "I'm young. There's a lot of time I have to correct whatever happens if it goes south." "…I love entrepreneurship because every day is so different. Every challenge is a new strategy." Jinesh's Concluding Thoughts Of Advisors and Mentors Jinesh Says: "…the percentage of actual follow up was so high. I didn't understand like, "Oh, these are real people really trying to help."" "There's a big difference between meaning to help and knowing how to help. I think that in the ecosystem here in Boston, there's a lot of practice on what do you do to help somebody when somebody asks you for this kind of help."