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Jo Causon - ICS - Building Back With Better CX episode artwork

Sep 23, 2021 12 min

Jo Causon - ICS - Building Back With Better CX

from CX Files Hosted by Mark Hillary

Jo Causon is the CEO of the Institute of Customer Service - she is based in London in the UK. The ICS is the UKs independent professional customer service body. They offer professional qualifications along with research, advice, and they regularly lobby the government and media to ensure the importance of customer service is better understood. In this episode Jo talks about building back with better CX as we emerge from the pandemic. https://www.linkedin.com/in/jo-causon-8b53652/ https://www.instituteofcustomerservice.com/

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Jo Causon - ICS - Building Back With Better CX

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