Jo Lambert on Olo’s Big Bet to Give Restaurants Their Guests Back

Jo Lambert, COO of Olo, joins Hospitality Hangout live from Prosper for a conversation about the future of restaurant technology, online ordering, loyalty, guest data, and the next chapter of digital hospitality.Jo brings a unique background to the restaurant industry, with leadership experience across American Express, PayPal, Venmo, Yahoo, Yahoo Finance, Yahoo Sports, TechCrunch, AOL, and global consumer technology. In this episode, she shares why she made the move into restaurant tech, what drew her to Olo founder Noah Glass’ vision, and why the industry still has so much room to grow through better digital tools.The conversation centers on Olo’s big bet: helping restaurants build stronger direct relationships with guests. Jo explains the Olo Network, the upcoming Olo App, and the idea of second-party ordering, a model designed to sit between first-party and third-party while helping restaurants keep guest data, protect margin, and create new demand channels. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, Jimmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.