John Collodora on "Sensitivity to Operations" (HRO)

http://www.valuecapturellc.com/he9 Welcome to Episode #9 of Habitual Excellence, presented by Value Capture. Our guest is John Collodora, a Value Capture client advisor who brings deep and diverse experience to the Value Capture team, with 25 years in manufacturing, supply chain, and healthcare before joining the firm. Paul and host Mark Graban discuss the second trait of High Reliability Organizations, "sensitivity of operations." What does this phrase mean? What's the context for why this is important, especially in healthcare? John also shares some examples of this trait in practice. You can also listen, in Episode #3, to Tony Millian talk about the first trait, "preoccupation with failure." Click to visit the main Habitual Excellence podcast page.