John Incledon Salonpas President CEO Hisamitsu America Corporation

On continual improvement: "We use a methodology called Kaizen in which we regularly reflect on our success, evaluate, and look for opportunities to implement better ways of working both in the product development and the organization." John Incledon CEO and president of Hisamitsu America Corporation, the company that created the brand Salonpas topical pain treatment is interviewed by David Cogan of Eliances Heroes show amfm, and syndicated online. www.salonpas.us