John Laun of Earthbar on Using AI and Feedback to Elevate Guests

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailJohn Laun, CMO of Earthbar, joins Zack Oates to share how a wellness brand with roots in the 1970s is scaling nationally while keeping guest experience front and center. With over 60 locations and a strong partnership with Equinox, Earthbar focuses on energy, consistency, and culture to make every visit the best part of a guest’s day.Zack and John discuss:How Earthbar grew from supplements to smoothies to 60+ storesWhy “energy” is a core value for team membersUsing real-time feedback to recover service instantlyWhy happy guests are the brand’s best marketersHow AI serves as a trusted advisor for growthThanks, John!Links:https://www.linkedin.com/in/jlaun/https://www.linkedin.com/search/results/all/?keywords=Earthbar&sid=UbShttps://earthbar.com/

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This episode was published on September 22, 2025.

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